The New AI-Powered Slackbot
For years, Slackbot was a helpful but limited tool for setting reminders and answering basic questions. The reimagined AI-powered Slackbot can now perform complex tasks such as drafting content, summarizing information, scheduling meetings, and analyzing calendars to find available times for meetings.
Slackbot understands your workspace and you can talk to it just like any other colleague, whether preparing for upcoming meetings, analyzing reports, or creating project briefs. Users access this enhanced Slackbot through a dedicated button within the application.
What Powers Slackbot
The upgraded Slackbot draws insights from conversations, files, and data stored within Slack itself, as well as from connected third-party applications like Google Drive and Microsoft OneDrive. This comprehensive access enables more relevant and insightful responses.
The AI assistant runs on a combination of third-party large language models (LLMs) hosted in a virtual private cloud, ensuring both functionality and data security. Initially, Slackbot operates with data within a Slack workspace, but future plans include connecting it to web data, further expanding its knowledge base.
Channel Agents: The “Always-On Teammate”
A native “channel expert” agent is coming to Slack, designed as an “always-on teammate” to answer questions related to shared projects within specific channels. Instead of searching through countless messages and documents, team members simply ask the channel agent for information they need.
This feature is available on Slack Business+ plans and above. Channel agents understand context, ongoing projects, and relevant files, enabling them to provide accurate and timely answers. This represents a significant step towards creating self-sufficient, informative collaborative environments.
Enterprise Search: Unified Information Access
The updated enterprise search functionality allows users to search for information across connected third-party apps like Gmail, Dropbox, and Notion. This eliminates the need to switch between multiple applications and search in different places.
Available on the Enterprise+ plan, this unified search capability dramatically reduces time and effort required to find information needed to complete tasks. Slack becomes a central hub for accessing information, regardless of where it’s stored.
Agentforce Integration: The Game-Changer
As part of Agentforce 360, AI agents capable of accessing CRM data directly are now embedded in Slack, connecting users to Salesforce so employees can “talk” to their data and platforms just like other teammates.
Agentforce isn’t a single bot—it’s a platform for building specialized AI agents that can be incorporated into Slack to help different teams get their work done faster and smarter.
Agentforce Agents Available in Slack
- Agentforce IT Service: Employees get help with requests like password resets from within Slack, with automatic “incident channels” created for complex problems
- Agentforce Sales Agent: Assists in qualifying leads, preparing proposals, and providing real-time customer insights
- Agentforce HR Service: Handles HR requests and employee support directly in workflow
- Agentforce Tableau: Enables data analysis and business intelligence queries within Slack
These integrations are available now on all Slack plans with a Salesforce Agentforce license, making enterprise AI accessible across the organization.
💡 Strategic Context: Salesforce’s Investment
Salesforce acquired Slack in 2021 for $27.7 billion, signaling commitment to deep integration within its ecosystem. At Dreamforce 2025, Salesforce announced Agentforce 360, the platform that enables every business to become an agentic enterprise, with Slack at the center of this transformation. These AI-powered features and enhanced search capabilities represent the culmination of this integration strategy.
Key Benefits of Slack’s AI Transformation
Increased Productivity
Automating routine tasks and quickly finding information frees up employee time for strategic and creative work. The ability to delegate repetitive tasks to AI agents leads to significant gains in overall productivity.
Improved Collaboration
Channel agents ensure everyone has access to needed information, fostering better communication and reducing misunderstandings. Team members who can easily find answers collaborate more effectively and contribute more to project success.
Better Integration
Seamlessly connecting with other tools and platforms creates a unified workspace, eliminating context-switching. Powered by relevant conversations in Slack and trusted enterprise data, Agentforce suggests and takes action right in the flow of work.
Developer Tools and Customization
Agentforce 360 includes new ways to instruct AI agents through text, a new platform to build and deploy agents, with new infrastructure for Slack among others, including a new AI agent prompting tool called Agent Script.
Slack has also announced developer tools to make it easier to connect with third-party AI assistants, opening possibilities for further customization and integration tailored to specific team needs.
🚀 What’s Next?
Keep an eye on Slack’s updates as these features roll out. Embrace the AI-powered future of work and see how these enhancements transform your team’s productivity. The evolution of Slackbot into a full-fledged AI assistant represents a significant shift in how we think about workplace communication and collaboration.
The Agentic Enterprise Vision
Slack is becoming the “front door” to Salesforce’s ecosystem, enabling employees to interact with AI agents as teammates. This shift towards an agentic operating system represents a fundamental change in how enterprise software works—moving from tools you use to agents that work alongside you. The future of work isn’t just about better communication; it’s about intelligent collaboration at scale.
Transform Your Workplace with AI
As Slack evolves into an agentic platform, organizations have an opportunity to reimagine how work gets done. Whether you’re looking to increase productivity, improve collaboration, or integrate enterprise AI into your workflows, Slack’s new capabilities provide a seamless entry point.
